JORDAN IMUTAN

On Strategy and Transformation: Best practice Strategy setting and implementation of Transformation programs. Developed Transformation Framework that includes strategy setting, implementation of initiatives (PMP and Stage Gate), and benefits tracking & reporting. Transformation of EPMO into a world class Project Office.

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On Leadership and Human Resource Development: Implemented people improvement initiatives like GO Talent (Fast track program for high potentials), GO Star (Recognition program for performance over and above work), GO Opportunity (Internal Job Postings and process), linking Organizational KPI’s to Performance goals, establishment of a Coaching & Mentoring culture within the  organization, one of the Banks first executive coach, Implementation of the Nine Box Grid model, Revamping of the interview process, Training ROI, Team Building Programs, OD Governance, Moved the Bank’s mindset from ‘training’ approach to a holistic ‘competency development’, Centralized HR to decentralized business relationship model, Inclusion of HR in Strategy process (as part of the ‘Enablers’ support)

On Banking Operations: reduction of dead cash sitting in Jeddah main vault from over SR750M in small notes (1,5,10) to SR35M a month average. Improving the ATM cash availability from a low of 90% to 98%. KYC New Account compliance from 85 to 98%. Outsourced off-site ATM Cash replenishment, Remediation of loans issues generated by systems problems. Improvement of the local/international payment STP and lowering the payroll processing risk.

On Program/Project Management: Successful implementation of a Programs that improved our IT Service Availability, improve the Productivity of NCB, revamp/automate our Real Estate and Auto Lease business. Established a central EPMO (Enterprise Project Management Office) of NCB. Roll-out of our Branch Banking system to around 350 branches/department in the kingdom. Implementation of MS-Exchange bank-wide, Fiber Backbone network of NCB Head Office, Alahli portal for Division, ISO9000:2000, ITIL, PLC, Project Account Executive for: Outsourcing of ATM Cash replenishment, KYC New accounts department, Replacement of 7780 counting machines, e-Cheque (SAMA stopped this initiative)

On Quality Management: Implementation of ISO:9000:1994, Migration to ISO9000:2000, Implementation of ITIL, PMP, Development/implementation of a Project Life Cycle. Former Quality Manager.