ORA / BED
Finger pointing and excuses seem to make up part of most corporate culture. You often hear, it’s not me it was another person that failed...
Where are you?
In recent years there has been a scarcity of high potential high performing employees. Why is that? Where have they gone? Back in 1992,...
Fighting Off Gossip in the Workplace
The basic principle of conversations requires a messenger, a message, and a recipient. Communication cannot happen when a piece is...
Tips for the newly hired Gen Y
Entering the workplace can be intimidating for a first timer. Often, a new millennial employee would not know where to begin his or her...
What got you here, won’t get you there
Change is inevitable. The formula that drove a company to success in the past is not necessarily the same formula that will drive its...
Customer Service Recovery
Customer service, customer obsession, customer experience are buzz words that are prevalent now-a-days. It is very important, even...
We are only as good as our people
If there is one thing that a first-time manager or leader needs to comprehend deep in their heart is that we are only as good as our...
Do you practice what you learn?
Another way of looking at the old saying ‘Practice what you preach’ is ‘Practice what you learn.’ Far too often, we sit down in a...
Is your company obsessed with your customers?
Let me take a few minutes to share lessons from an interesting interview with the founder of Amazon.com. A few minutes into the...
